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Refund Policy

Approved Programs – In-Class, Combined Delivery, or Synchronous Distance Delivery

Scenario	Refund Policy
Before program start date, institution receives a notice of withdrawal no later than seven days after enrolment contract is signed and before program start date.	100% of tuition and all related fees, other than the application fee. Related fees include administrative fees, application fees, assessment fees, fees charged for textbooks or other course materials, and unused aircraft fees.
Before program start date, institution receives a notice of withdrawal more than seven days after enrolment contract is signed and before program start date.	Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.
After program start date, institution provides a notice of dismissal or receives a notice of withdrawal, no later than seven days after program start date.	Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.
After program start date, and up to and including 10% of instruction hours have been provided.	Institution may retain up to 10% of tuition paid or payable under a contract.
After program start date, and after more than 10% but before 30% of instruction hours have been provided.	Institution may retain up to 30% of tuition paid or payable under a contract.
After program start date, and after more than 30% but before 50% of instruction hours have been provided.	Institution may retain up to 50% of tuition paid or payable under a contract.
After program start date, and after more than 50% of instruction hours have been provided.	No refund due.
Student does not attend (“no-show”) and does not attend the first 30% of the program.	Institution may retain up to 50% of the tuition paid under a contract.
Institution receives a refusal of study permit (applies to international students requiring a study permit).	100% tuition and all related fees, other than application fee, before 30% of instruction hours would have been provided had the student started the program on the most recent start date or the enrolment contract date.

Approved Programs – Solely Asynchronous Distance Delivery

Scenario	Refund Policy
Before program start date, institution receives a notice of withdrawal no later than seven days after enrolment contract is signed and before program start date.	100% tuition and all related fees, other than the application fee. Related fees include administrative fees, application fees, assessment fees, fees charged for textbooks or other course materials, and unused aircraft fees.
Before program start date, institution receives a notice of withdrawal more than seven days after enrolment contract is signed and before program start date.	Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.
After program start date, institution provides a notice of dismissal or receives a notice of withdrawal no later than seven days after program start date.	Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.
Student completes no more than 10% of the program.	Institution may retain up to 10% of tuition paid or payable under a contract.
Student completes more than 10% but less than 30% of the program.	Institution may retain up to 30% of the tuition paid or payable under a contract.
Student completes more than 30% but less than 50% of the program.	Institution may retain up to 50% of tuition paid or payable under a contract.
Student completes 50% or more of the program.	No refund due.

Approved Programs – All Delivery Methods

Scenario	Refund Policy
Student enrolled in a program without having met the admission requirements for the program.	If the student did not misrepresent their knowledge or skills, and the registrar orders the institution to refund, 100% tuition and all related fees, including application fees, are refunded.
Institution does not provide a required work experience.	If the institution fails to provide the work experience within 30 days of the contract end date (unless prevented by circumstances beyond its control), 100% tuition and all related fees, other than application fees, are refunded.